Titletown HDI October Chapter Meeting
Date: Friday, October 21st, 2011
Time: 2:00 – 4:00 PM
Location: Globe University – 2620 Development Drive, Green Bay, WI
Presenter: Rich Ackerman – Ticomix Inc. 
Bio: Advises and provides solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.
Utilizing his experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; he recommends the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost.
Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. He is a certified ITIL Foundation Instructor. Rich has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.
He writes and speaks frequently in two areas: IT Service Management and Customer Relationship and Service Management. Rich is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. He is V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and has served as an Advisory Board Member for Optimal Level – Center for Professional Development for Professional Women.
Rich has only two goals. First, treat his clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help his clients deliver to their customers, service experiences beyond the expected.