Thank you to all that attended our October meeting. We were all enlightened by Rich Ackerman in regards to metrics and KPI’s. They are vitally important when wanting more from executive management.
A special thank you to Rich for traveling from Chicago and being our speaker.
Just a quick FYI that the AITP (Association of IT Professionals) Region V is having their annual technology conference at the Radisson Hotel and Convention Center in Green Bay October 19, 2011.
You can find more information on their conference web page.
AITP is a great organization of IT professionals. The Northeast Wisconsin Chapter and Titletown HDI have been collaborating on a few things over the past few years. I presented at one of their chapter meetings last spring and I am honored that they have asked me back to be part of a panel on social media in the IT enterprise.
The region V conference is a great opportunity to network with IT professionals from around the midwest and learn a few things.
I hope to see you there!
UPDATE: Oct 4, 2011 – I have been informed that AITP has extended their conference membership pricing posted on the link/site above to HDI members.
Titletown HDI October Chapter Meeting
Date: Friday, October 21st, 2011
Time: 2:00 – 4:00 PM
Location: Globe University – 2620 Development Drive, Green Bay, WI
Presenter: Rich Ackerman – Ticomix Inc. 
Bio: Advises and provides solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.
Utilizing his experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; he recommends the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost.
Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. He is a certified ITIL Foundation Instructor. Rich has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.
He writes and speaks frequently in two areas: IT Service Management and Customer Relationship and Service Management. Rich is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. He is V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and has served as an Advisory Board Member for Optimal Level – Center for Professional Development for Professional Women.
Rich has only two goals. First, treat his clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help his clients deliver to their customers, service experiences beyond the expected.
The weather was nice and cool and overcast at Mid Vallee Golf Course with very little wind which made for some awesome golfing conditions.
To save time and sanity we golfed nine holes instead of 18 and played best ball (made the score(s) look much better). More importantly, we had a great time and enjoyed ourselves immensely.
We wish that more members could have joined us but we understand how summer can be and can respect your time off.
Look forward to seeing everyone in September and enjoy your summer.
Paul Strei (VP of Membership) and Bob Wery (VP of Communication) attended the LCO Summit this year in Colorado Springs, CO. Being longtime friends they decided to make the travel portion of the trip a “road trip” and soon found out they are too old for this type of travel.
Great networking opportunities were had with the many meet ups they attended each evening and during the conference. They were concentrating on two main items – growing membership and engaging programs for the chapter. They learned a lot and made some outstanding contacts throughout HDI and this will in turn make the chapter stronger.
Thanks to everyone who came to Green Bay for the Titletown’s May Local Chapter HDI meeting. It was great to see some new faces! Huge thanks to Brad Miller (Associated Bank) for his information on managing mobile devices. Congratulations to Rachel Rosenthal (Associated Bank) for winning a bronze membership, Brooke Anschutz (Associated Bank) for winning the Best Buy gift card, and all the other prize winners.
A special thank to to Globe University for hosting the meeting and we look forward to meeting there in the future.
Also, congratulations to Brooke Anschutz (Associated Bank) for being elected as the VP of Finance for Titletown HDI!!!
Topic: Keeping Up with Mobile Devices
Presentations: Paul Strei – VP of Membership & Brad Miller
Meeting Time: Friday, May 13, 2011 2-4:00 PM
Location: Globe University, 2620 Development Drive, Green Bay, WI 54311
More details can be obtained by clicking on this RSVP
Thanks to everyone who made it to the April Titletown HDI meeting. It was great to see some familiar faces and get introduced to the new comers. We hope you enjoyed the photos from the 2011 conference in Las Vegas and consider going to the 2012 conference in Orlando next year.
Also a huge thank you to our VP of Communications, Bob Wery, for presenting on Practical IT Project Management. It was a very lively discussion on both sides of the presentation.
Congratulations to Brooke Anschutz, winner of the $20 Copps gift card.
We look forward to seeing you in May to discuss IT management of portable devices!
–Chuck
A former co-worker passed this opportunity along to me. It sounds like a great opportunity for someone with the right skills.
Click to download job posting: Information and Development Analyst 4-20-2011
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