Titletown HDI

Last week I attended Knowledge ‘10, a user conference for Service-Now.com, in San Diego California. Unlike the HDI National Conference, Knowledge is focused on one product, one vendor. Service-now.com is a web based SaaS (software as a service) IT service management software solution. While most customers use the hosted/cloud solution, the software can be installed on site. The software is built around the ITIL model providing incident, problem, change, release, knowledge, and project management and service (request catalog). (more…)