A former co-worker passed this opportunity along to me. It sounds like a great opportunity for someone with the right skills.
Click to download job posting: Information and Development Analyst 4-20-2011
Interested in an exciting professional opportunity? May is Officer Election month and we have several positions available on our board. They include:
We’re looking for a few good people willing to spend a few hours a month to help the group. You don’t need to be an expert in any of these fields to have a major impact on the team’s success. In return you get:
Elections will be held at the regular chapter meeting at May 20th. If you are interested in one of these positions please contact me as soon as possible.
Thank you
Chuck Tomasi (President)
Topic: HDI Conference Overview and Practical IT Project Management
Presentations: Chuck Tomasi – President Titletown HDI & Bob Wery – VP of Communications
Meeting Time: April 22, 2011 2-4:30PM
Location: Schenck SC, 200 E. Washington Street, Appleton, WI 54911
More details can be obtained by clicking on this www.titletownhdi.com/events
Chuck Presenting in Las Vegas
Thanks to those who attended the March meeting. Those who came were treated to a lot of great information during our roundtable discussion. The topics ranged from help desk operating procedures, documentation (wikis, static documents), hiring and on-boarding, asset management & discovery, interviewing skills for the interviewee, and customer satisfaction surveys. Can you ask for more than that?
Of course – more! Some of these topics were admittedly too large for this short time and we’ll dig in more to asset management and interviewing skills in future meetings.
In other news, we’re pleased to welcome our new VP of Memberships Paul Strei from Associated Bank. Paul is a former chapter officer returning in a new role. His thoughts and views are aligned well with our current strategy to grow and strengthen the chapter.
Congratulations to our contest winners, Matt Lorenz who is now a proud bronze member, and Jean Kraus who won a $25 Best Buy gift card.
We look forward to seeing you at the April meeting to discuss project management! A valuable topic even if PM isn’t officially in your title.
Topic: Roundtables
Facilitator: Chuck Tomasi – President Titletown HDI
Meeting Time: March 18, 2011 2-4:30PM
Location: Schenck SC, 200 E. Washington Street, Appleton, WI 54911
Description:
Help Desk Standard Operating Procedures
• How do you organize your procedures and keep them updated?
• Who is responsible for the procedures? Trend Analysis
• What types of trending does your Help Desk do?
• How often do you report on trending?
• Who do you report this to? Multi-Tiered Help Desk
• What opportunities do you see having a multi-tiered Help Desk?
• How do you determine who is Level 1 versus Level 2?
• What difficulties do you see having a multi-tiered Help Desk?
• How Do You Promote A Positive Customer Experience Within Your Help Desk?
• What training do you provide on how to answer calls and communicate with customers?
• Do you look for a specific skills when hiring a Help Desk Analyst?
• What do you do with Customer Satisfaction Survey results?
• What is a ‘Traditional’ Help Desk in Today’s World?
• Do you log tickets and dispatch or do you do more?
• How do you get the Help Desk involved in upgrades and roll-outs?
• Is your Help Desk the SPOC for your organization?
For RSVP go to http://marchtitletownhdi.eventbrite.com
Thanks to everyone who attended February’s chapter meeting. I hope you enjoyed yourself and the time was well spent. Also, thanks to Chuck Tomasi, ServiceNow.com and Titletown HDI’s Chapter President for his presentation “Fired to Hired in 23 Days”. The presentation enlightened us on how we can all be better prepared for the day we find ourselves without a job.
Great interaction by the members and the discussion was very informative.
Prize winners this month received the book “10 Ways to Make in Great” by our HDI Regional Director, Phil Gerbyshak.
Winners were: Kevin Boerschinger and Josh Wanty.
I am very excited to share the news that our chapter has received Gold level status in the HDI 2010 Circle of Excellence program. Since I’ve been a member we’ve had Silver status and I was beginning to wonder what more could be done to take us to the next level. With a lot of hard work from some terrific people this past year, we finally found out.
Thank you board and members for making 2010 such a success. 2011 is off to a great start and I’m looking forward to an awesome year!
Topic: Fired to Hired in 23 Days
Presenter: Chuck Tomasi – ServiceNow.com
Meeting Time: February 18, 2011 2-4:30PM
Location: Schenck SC, 200 E. Washington Street, Appleton, WI 54911
Description:
For those that have been without work during this tough economic times or just want to find out some innovative ways of looking for a new job.
Join us Friday, February 18th as we welcome our own Chuck Tomasi, President of the Titletown Chapter of HDI. He will share his presentation called “Fired to Hired in 23 Days” which outlines his job search during the recession last year.
This presentation is also being presented at the HDI Annual Conference in Las Vegas the end of March. Check out the link below for details:
HDI Conference – Chuck Tomasi’s Presentation
About Chuck:
Chuck’s nearly 30 years of IT experience ranges from software developer to Global Service Desk Manager. Currently he is a Sr. Solutions Consultant for Service-now.com. He is also the author of three books, hosts several podcasts, President of the Titletown HDI chapter in Appleton Wisconsin, and founded/hosts the Fox Cities Managers social group.
For RSVP go to http://titletownhdifebruarymeeting.eventbrite.com
Special thanks to Tony Wickham for presenting “Turning Strategy in to Action” at the January meeting. Everyone got some valuable information from this session and it re-enforced how valuable our technical insight can be to our organizations, and not just tactical break/fix, in today’s fast paced environment.
Tony’s presentations are available here in PowerPoint or PDF. Check out more pics from the meeting too!
We look forward to seeing you at the March meeting on Career Management! Watch your mailbox for the invite!
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