Your chapter again this year has acheived this distinction.

Thank you to the entire chapter!!!!

The event will include 9 holes with a cart.  We’ll be playing a scramble format and prizes will be awarded.

Cost is $24.00 per person.

Please RSVP HERE to reserve your spot.

SAVE THE DATE

Saturday, June 16th

9:00 am – 2:00 pm

HOPE TO SEE YOU ALL THERE!!!!!

Titletown HDI strongly recommends all members attend the 2012 HDI Conference & Expo!!!!!

The knowledge that is transferred at the conference is immense and pertinent to what you as members are dealing with monthly, weekly and daily.  There are many different tracks to choose from so you can tailor your learning experience to what is relevant to you and your company. 

Excellent keynote speakers (you can actually see and hear Lou Holtz in person instead of just on T.V.)!!!!!  Outstanding presenters for each of the sessions as well including our very own Chuck Tomasi (Chapter President).

Location could not be better!!!!  Sunny Orlando, Florida in April, what could be better???  The dates are April 24-27, 2012.

For more information and registration, please click on this LINK

Where: Globe University, 5045 W. Grande Market Drive, Grand Chute, WI 54913

Time: 2:00 – 4:00 PM    RSVP Link:   February Meeting

Topic: CMDB 101

Session Summary: Join us for our season kick off to get a basic understanding of the CMDB. Many organizations wish they had one, but don’t know where to start. To Chuck Tomasi, “an IT department without an effective CMDB is like an HR department without an employee list and org chart. If you don’t know what you have and how it relates, you can’t do your job.” Chuck will guide you through the steps to create an effective CMDB that supports your existing processes. And you won’t want to miss his demo of CMDB in action. We look forward to learning and sharing together for “Service Management 101 – The CMDB”.

Speaker: Chuck Tomasi – Sr. Technical Consultant for ServiceNow 

Speaker Bio: Chuck Tomasi is a Sr. Technical Consultant for ServiceNow the industry’s leading SaaS ITSM software company. He has spent the past 18 months assisting fortune 100 companies implement CMDBs and change management processes for thousands of global IT workers. Previously, Chuck spanned four decades with Plexus in various IT roles concluding as the Global IT Service Desk Manager where he won ServiceNow’s first Innovation of the Year Award in 2010. Chuck has been a Titletown HDI chapter officer for the past three and a half years serving as the VP of Communications and current President. He has spoken at numerous industry conferences including HDI National, ServiceNow Knowledge, AITP Regional, and numerous times at our local chapter.

A special thank you to Rich for traveling from Chicago and being our speaker.

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You can find more information on their conference web page.

AITP is a great organization of IT professionals. The Northeast Wisconsin Chapter and Titletown HDI have been collaborating on a few things over the past few years. I presented at one of their chapter meetings last spring and I am honored that they have asked me back to be part of a panel on social media in the IT enterprise.

The region V conference is a great opportunity to network with IT professionals from around the midwest and learn a few things.

I hope to see you there!

UPDATE: Oct 4, 2011 – I have been informed that AITP has extended their conference membership pricing posted on the link/site above to HDI members.

Date: Friday, October 21st, 2011

Time: 2:00 – 4:00 PM

Location: Globe University – 2620 Development Drive, Green Bay, WI

Presenter: Rich Ackerman – Ticomix Inc. 

Bio: Advises and provides solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.

Utilizing his experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; he recommends the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost. 

Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. He is a certified ITIL Foundation Instructor. Rich has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.

He writes and speaks frequently in two areas: IT Service Management and Customer Relationship and Service Management. Rich is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. He is V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and has served as an Advisory Board Member for Optimal Level – Center for Professional Development for Professional Women.

Rich has only two goals. First, treat his clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help his clients deliver to their customers, service experiences beyond the expected.

To save time and sanity we golfed nine holes instead of 18 and played best ball (made the score(s) look much better). More importantly, we had a great time and enjoyed ourselves immensely.

We wish that more members could have joined us but we understand how summer can be and can respect your time off.

Look forward to seeing everyone in September and enjoy your summer.

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