Titletown HDI

Titletown HDI’s February 2012 Local Chapter Meeting

rwery — Fri, 03 Feb 2012 13:56:06 +0000

When: Friday, February 17th, 2012 CHANGE IN DATE THAT WAS PUBLISHED THIS MORNING!!!!!

Where: Globe University, 5045 W. Grande Market Drive, Grand Chute, WI 54913

Time: 2:00 – 4:00 PM RSVP Link: February Meeting

Topic: CMDB 101

Session Summary: Join us for our season kick off to get a basic understanding of the CMDB. Many organizations wish they had one, but don’t know where to start. To Chuck Tomasi, “an IT department without an effective CMDB is like an HR department without an employee list and org chart. If you don’t know what you have and how it relates, you can’t do your job.” Chuck will guide you through the steps to create an effective CMDB that supports your existing processes. And you won’t want to miss his demo of CMDB in action. We look forward to learning and sharing together for “Service Management 101 – The CMDB”.

Speaker: Chuck Tomasi – Sr. Technical Consultant for ServiceNow

Speaker Bio: Chuck Tomasi is a Sr. Technical Consultant for ServiceNow the industry’s leading SaaS ITSM software company. He has spent the past 18 months assisting fortune 100 companies implement CMDBs and change management processes for thousands of global IT workers. Previously, Chuck spanned four decades with Plexus in various IT roles concluding as the Global IT Service Desk Manager where he won ServiceNow’s first Innovation of the Year Award in 2010. Chuck has been a Titletown HDI chapter officer for the past three and a half years serving as the VP of Communications and current President. He has spoken at numerous industry conferences including HDI National, ServiceNow Knowledge, AITP Regional, and numerous times at our local chapter.

October 2011 Chapter Meeting Recap

Chuck Tomasi — Tue, 25 Oct 2011 18:58:35 +0000

Thank you to all that attended our October meeting. We were all enlightened by Rich Ackerman in regards to metrics and KPI’s. They are vitally important when wanting more from executive management.

A special thank you to Rich for traveling from Chicago and being our speaker.

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RSVP Link for Titletown HDI’s October Meeting

rwery — Mon, 03 Oct 2011 13:55:43 +0000

October 21st Chapter Meeting RSVP Link

AITP Region V 2011 Technology Conference

Chuck Tomasi — Fri, 23 Sep 2011 19:46:24 +0000

Just a quick FYI that the AITP (Association of IT Professionals) Region V is having their annual technology conference at the Radisson Hotel and Convention Center in Green Bay October 19, 2011.

You can find more information on their conference web page.

AITP is a great organization of IT professionals. The Northeast Wisconsin Chapter and Titletown HDI have been collaborating on a few things over the past few years. I presented at one of their chapter meetings last spring and I am honored that they have asked me back to be part of a panel on social media in the IT enterprise.

The region V conference is a great opportunity to network with IT professionals from around the midwest and learn a few things.

I hope to see you there!

UPDATE: Oct 4, 2011 – I have been informed that AITP has extended their conference membership pricing posted on the link/site above to HDI members.

Powerful KPI’s and Metrics

rwery — Fri, 23 Sep 2011 17:39:42 +0000

Titletown HDI October Chapter Meeting

Date: Friday, October 21st, 2011

Time: 2:00 – 4:00 PM

Location: Globe University – 2620 Development Drive, Green Bay, WI

Presenter: Rich Ackerman – Ticomix Inc.

Bio: Advises and provides solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.

Utilizing his experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; he recommends the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost.

Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. He is a certified ITIL Foundation Instructor. Rich has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.

He writes and speaks frequently in two areas: IT Service Management and Customer Relationship and Service Management. Rich is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. He is V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and has served as an Advisory Board Member for Optimal Level – Center for Professional Development for Professional Women.

Rich has only two goals. First, treat his clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help his clients deliver to their customers, service experiences beyond the expected.

2011 Titletown HDI Golf Outing

Chuck Tomasi — Tue, 14 Jun 2011 14:55:15 +0000

The weather was nice and cool and overcast at Mid Vallee Golf Course with very little wind which made for some awesome golfing conditions.

To save time and sanity we golfed nine holes instead of 18 and played best ball (made the score(s) look much better). More importantly, we had a great time and enjoyed ourselves immensely.

We wish that more members could have joined us but we understand how summer can be and can respect your time off.

Look forward to seeing everyone in September and enjoy your summer.

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2011 Local Chapter Officer Summit

rwery — Tue, 14 Jun 2011 14:39:24 +0000

Paul Strei (VP of Membership) and Bob Wery (VP of Communication) attended the LCO Summit this year in Colorado Springs, CO. Being longtime friends they decided to make the travel portion of the trip a “road trip” and soon found out they are too old for this type of travel.
Great networking opportunities were had with the many meet ups they attended each evening and during the conference. They were concentrating on two main items – growing membership and engaging programs for the chapter. They learned a lot and made some outstanding contacts throughout HDI and this will in turn make the chapter stronger.

May Meeting Wrap Up

Chuck Tomasi — Mon, 16 May 2011 15:49:34 +0000

Thanks to everyone who came to Green Bay for the Titletown’s May Local Chapter HDI meeting. It was great to see some new faces! Huge thanks to Brad Miller (Associated Bank) for his information on managing mobile devices. Congratulations to Rachel Rosenthal (Associated Bank) for winning a bronze membership, Brooke Anschutz (Associated Bank) for winning the Best Buy gift card, and all the other prize winners.

A special thank to to Globe University for hosting the meeting and we look forward to meeting there in the future.

Also, congratulations to Brooke Anschutz (Associated Bank) for being elected as the VP of Finance for Titletown HDI!!!

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Titletown HDI May Local Chapter Meeting

rwery — Fri, 06 May 2011 14:22:45 +0000

Topic: Keeping Up with Mobile Devices Presentations: Paul Strei – VP of Membership & Brad Miller Meeting Time: Friday, May 13, 2011 2-4:00 PM Location: Globe University, 2620 Development Drive, Green Bay, WI 54311 More details can be obtained by … Continue reading →

April Meeting Notes

Chuck Tomasi — Thu, 28 Apr 2011 17:36:13 +0000

Thanks to everyone who made it to the April Titletown HDI meeting. It was great to see some familiar faces and get introduced to the new comers. We hope you enjoyed the photos from the 2011 conference in Las Vegas and consider going to the 2012 conference in Orlando next year.

Also a huge thank you to our VP of Communications, Bob Wery, for presenting on Practical IT Project Management. It was a very lively discussion on both sides of the presentation.

Congratulations to Brooke Anschutz, winner of the $20 Copps gift card.

We look forward to seeing you in May to discuss IT management of portable devices!

–Chuck

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