Titletown HDI » HDI Business

Titletown HDI’s April 2012 Local Chapter Meeting

rwery — Fri, 06 Apr 2012 21:47:51 +0000

When: Friday, April 20th, 2012

Where: Globe University, 2620 Development Drive, WI 54311

Time: 2:00 – 4:00 PM RSVP Link: April Meeting

Topic: Service Catalogs

Session Summary: Please join us for an interactive presentation on creating, publishing, marketing and maintaining a Service Catalog within your company.

Speaker: FrontRange Solutions (Speaker to be announced)

FrontRange Solutions is also sponsoring our April Local Chapter Meeting. We would like to thank them for their sponsorship.

Titletown HDI Received HDI 2011 Circle of Excellence Award

rwery — Thu, 22 Mar 2012 14:55:59 +0000

Yearly, HDI tallies up points for such things as meeting attendence, membership efficiency, member/officer presentations, etc. to compare and approve this prestigious award.

Your chapter again this year has acheived this distinction.

Thank you to the entire chapter!!!!

2nd Annual Titletown HDI Golf Outing

rwery — Thu, 22 Mar 2012 13:27:40 +0000

We are excited to announce that the 2nd Annual Titletown HDI Golf Outing will again be at Mid Vallee Golf Course in DePere, WI (www.midvallee.com).

The event will include 9 holes with a cart. We’ll be playing a scramble format and prizes will be awarded.

Cost is $24.00 per person.

Please RSVP HERE to reserve your spot.

SAVE THE DATE

Saturday, June 16th

9:00 am – 2:00 pm

HOPE TO SEE YOU ALL THERE!!!!!

HDI’s 2012 Annual Conference & Expo

rwery — Tue, 28 Feb 2012 18:17:12 +0000

Titletown HDI strongly recommends all members attend the 2012 HDI Conference & Expo!!!!!

The knowledge that is transferred at the conference is immense and pertinent to what you as members are dealing with monthly, weekly and daily. There are many different tracks to choose from so you can tailor your learning experience to what is relevant to you and your company.

Excellent keynote speakers (you can actually see and hear Lou Holtz in person instead of just on T.V.)!!!!! Outstanding presenters for each of the sessions as well including our very own Chuck Tomasi (Chapter President).

Location could not be better!!!! Sunny Orlando, Florida in April, what could be better??? The dates are April 24-27, 2012.

For more information and registration, please click on this LINK

Powerful KPI’s and Metrics

rwery — Fri, 23 Sep 2011 17:39:42 +0000

Titletown HDI October Chapter Meeting

Date: Friday, October 21st, 2011

Time: 2:00 – 4:00 PM

Location: Globe University – 2620 Development Drive, Green Bay, WI

Presenter: Rich Ackerman – Ticomix Inc.

Bio: Advises and provides solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.

Utilizing his experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; he recommends the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost.

Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. He is a certified ITIL Foundation Instructor. Rich has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.

He writes and speaks frequently in two areas: IT Service Management and Customer Relationship and Service Management. Rich is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. He is V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and has served as an Advisory Board Member for Optimal Level – Center for Professional Development for Professional Women.

Rich has only two goals. First, treat his clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help his clients deliver to their customers, service experiences beyond the expected.

2011 Titletown HDI Golf Outing

Chuck Tomasi — Tue, 14 Jun 2011 14:55:15 +0000

The weather was nice and cool and overcast at Mid Vallee Golf Course with very little wind which made for some awesome golfing conditions.

To save time and sanity we golfed nine holes instead of 18 and played best ball (made the score(s) look much better). More importantly, we had a great time and enjoyed ourselves immensely.

We wish that more members could have joined us but we understand how summer can be and can respect your time off.

Look forward to seeing everyone in September and enjoy your summer.

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2011 Local Chapter Officer Summit

rwery — Tue, 14 Jun 2011 14:39:24 +0000

Paul Strei (VP of Membership) and Bob Wery (VP of Communication) attended the LCO Summit this year in Colorado Springs, CO. Being longtime friends they decided to make the travel portion of the trip a “road trip” and soon found out they are too old for this type of travel.
Great networking opportunities were had with the many meet ups they attended each evening and during the conference. They were concentrating on two main items – growing membership and engaging programs for the chapter. They learned a lot and made some outstanding contacts throughout HDI and this will in turn make the chapter stronger.

May Meeting Wrap Up

Chuck Tomasi — Mon, 16 May 2011 15:49:34 +0000

Thanks to everyone who came to Green Bay for the Titletown’s May Local Chapter HDI meeting. It was great to see some new faces! Huge thanks to Brad Miller (Associated Bank) for his information on managing mobile devices. Congratulations to Rachel Rosenthal (Associated Bank) for winning a bronze membership, Brooke Anschutz (Associated Bank) for winning the Best Buy gift card, and all the other prize winners.

A special thank to to Globe University for hosting the meeting and we look forward to meeting there in the future.

Also, congratulations to Brooke Anschutz (Associated Bank) for being elected as the VP of Finance for Titletown HDI!!!

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Titletown HDI May Local Chapter Meeting

rwery — Fri, 06 May 2011 14:22:45 +0000

Topic: Keeping Up with Mobile Devices Presentations: Paul Strei – VP of Membership & Brad Miller Meeting Time: Friday, May 13, 2011 2-4:00 PM Location: Globe University, 2620 Development Drive, Green Bay, WI 54311 More details can be obtained by … Continue reading →

Titletown HDI March Local Chapter Meeting

rwery — Thu, 10 Mar 2011 22:21:42 +0000

Topic: Roundtables

Facilitator: Chuck Tomasi – President Titletown HDI

Meeting Time: March 18, 2011 2-4:30PM

Location: Schenck SC, 200 E. Washington Street, Appleton, WI 54911

Description:

Help Desk Standard Operating Procedures
• How do you organize your procedures and keep them updated?
• Who is responsible for the procedures? Trend Analysis
• What types of trending does your Help Desk do?
• How often do you report on trending?
• Who do you report this to? Multi-Tiered Help Desk
• What opportunities do you see having a multi-tiered Help Desk?
• How do you determine who is Level 1 versus Level 2?
• What difficulties do you see having a multi-tiered Help Desk?
• How Do You Promote A Positive Customer Experience Within Your Help Desk?
• What training do you provide on how to answer calls and communicate with customers?
• Do you look for a specific skills when hiring a Help Desk Analyst?
• What do you do with Customer Satisfaction Survey results?
• What is a ‘Traditional’ Help Desk in Today’s World?
• Do you log tickets and dispatch or do you do more?
• How do you get the Help Desk involved in upgrades and roll-outs?
• Is your Help Desk the SPOC for your organization?

For RSVP go to http://marchtitletownhdi.eventbrite.com