Titletown HDI » HDI Business http://titletownhdi.com Mission: To promote IT professional excellence in Northeast & Central Wisconsin Fri, 03 Feb 2012 21:24:15 +0000 en hourly 1 http://wordpress.org/?v=3.3 Powerful KPI’s and Metrics http://titletownhdi.com/2011/09/23/powerful-kpis-and-metrics/ http://titletownhdi.com/2011/09/23/powerful-kpis-and-metrics/#comments Fri, 23 Sep 2011 17:39:42 +0000 rwery http://titletownhdi.com/?p=616 Continue reading →]]> Titletown HDI October Chapter Meeting

Date: Friday, October 21st, 2011

Time: 2:00 – 4:00 PM

Location: Globe University – 2620 Development Drive, Green Bay, WI

Presenter: Rich Ackerman – Ticomix Inc. 

Bio: Advises and provides solutions to C-level executives and business owners for external and internal Customer Management practices. Included are software and services for CRM, Sales and Marketing Automation tools, IT Service and Support, Strategy, Design and Operation Lifecycle, IT Asset Management and IT Service Management Best Practices.

Utilizing his experience and skills in the areas of BPO, internal and external customer service management, ITIL, IT Service Management and CRM; he recommends the best customer service solutions so my clients can in turn, deliver great service experiences to their customers, with the the highest ROI for their businesses at the lowest cost. 

Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management, and cost management. He is a certified ITIL Foundation Instructor. Rich has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms.

He writes and speaks frequently in two areas: IT Service Management and Customer Relationship and Service Management. Rich is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. He is V.P. Corporate and Vendor Sponsorship and former V.P. Programs for the Chicagoland HDI Chapter, ITT Technical Institute Advisory Board Member and has served as an Advisory Board Member for Optimal Level – Center for Professional Development for Professional Women.

Rich has only two goals. First, treat his clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help his clients deliver to their customers, service experiences beyond the expected.

]]> http://titletownhdi.com/2011/09/23/powerful-kpis-and-metrics/feed/ 0 2011 Titletown HDI Golf Outing http://titletownhdi.com/2011/06/14/2011-titletown-hdi-golf-outing/ http://titletownhdi.com/2011/06/14/2011-titletown-hdi-golf-outing/#comments Tue, 14 Jun 2011 14:55:15 +0000 Chuck Tomasi http://titletownhdi.com/?p=583 Continue reading →]]> The weather was nice and cool and overcast at Mid Vallee Golf Course with very little wind which made for some awesome golfing conditions.

To save time and sanity we golfed nine holes instead of 18 and played best ball (made the score(s) look much better). More importantly, we had a great time and enjoyed ourselves immensely.

We wish that more members could have joined us but we understand how summer can be and can respect your time off.

Look forward to seeing everyone in September and enjoy your summer.

]]> http://titletownhdi.com/2011/06/14/2011-titletown-hdi-golf-outing/feed/ 0 2011 Local Chapter Officer Summit http://titletownhdi.com/2011/06/14/2011-local-chapter-officer-summit/ http://titletownhdi.com/2011/06/14/2011-local-chapter-officer-summit/#comments Tue, 14 Jun 2011 14:39:24 +0000 rwery http://titletownhdi.com/?p=588 Continue reading →]]> Paul Strei (VP of Membership) and Bob Wery (VP of Communication) attended the LCO Summit this year in Colorado Springs, CO. Being longtime friends they decided to make the travel portion of the trip a “road trip” and soon found out they are too old for this type of travel.
Great networking opportunities were had with the many meet ups they attended each evening and during the conference. They were concentrating on two main items – growing membership and engaging programs for the chapter. They learned a lot and made some outstanding contacts throughout HDI and this will in turn make the chapter stronger.

]]> http://titletownhdi.com/2011/06/14/2011-local-chapter-officer-summit/feed/ 0 May Meeting Wrap Up http://titletownhdi.com/2011/05/16/may-meeting-wrap-up/ http://titletownhdi.com/2011/05/16/may-meeting-wrap-up/#comments Mon, 16 May 2011 15:49:34 +0000 Chuck Tomasi http://titletownhdi.com/?p=578 Continue reading →]]> Thanks to everyone who came to Green Bay for the Titletown’s May Local Chapter HDI meeting. It was great to see some new faces! Huge thanks to Brad Miller (Associated Bank) for his information on managing mobile devices. Congratulations to Rachel Rosenthal (Associated Bank) for winning a bronze membership, Brooke Anschutz (Associated Bank) for winning the Best Buy gift card, and all the other prize winners.

A special thank to to Globe University for hosting the meeting and we look forward to meeting there in the future.

Also, congratulations to Brooke Anschutz (Associated Bank) for being elected as the VP of Finance for Titletown HDI!!!

]]> http://titletownhdi.com/2011/05/16/may-meeting-wrap-up/feed/ 0 Titletown HDI May Local Chapter Meeting http://titletownhdi.com/2011/05/06/titletown-hdi-may-local-chapter-meeting/ http://titletownhdi.com/2011/05/06/titletown-hdi-may-local-chapter-meeting/#comments Fri, 06 May 2011 14:22:45 +0000 rwery http://titletownhdi.com/?p=568 Continue reading →]]> Topic: Keeping Up with Mobile Devices

Presentations: Paul Strei – VP of Membership & Brad Miller

Meeting Time: Friday, May 13, 2011 2-4:00 PM

Location: Globe University, 2620 Development Drive, Green Bay, WI 54311

More details can be obtained by clicking on this RSVP

]]> http://titletownhdi.com/2011/05/06/titletown-hdi-may-local-chapter-meeting/feed/ 0 Titletown HDI March Local Chapter Meeting http://titletownhdi.com/2011/03/10/titletown-hdi-march-local-chapter-meeting-2/ http://titletownhdi.com/2011/03/10/titletown-hdi-march-local-chapter-meeting-2/#comments Thu, 10 Mar 2011 22:21:42 +0000 rwery http://titletownhdi.com/?p=488 Continue reading →]]> Topic: Roundtables

Facilitator: Chuck Tomasi – President Titletown HDI

Meeting Time: March 18, 2011 2-4:30PM

Location: Schenck SC, 200 E. Washington Street, Appleton, WI 54911

Description:

Help Desk Standard Operating Procedures
• How do you organize your procedures and keep them updated?
• Who is responsible for the procedures? Trend Analysis
• What types of trending does your Help Desk do?
• How often do you report on trending?
• Who do you report this to? Multi-Tiered Help Desk
• What opportunities do you see having a multi-tiered Help Desk?
• How do you determine who is Level 1 versus Level 2?
• What difficulties do you see having a multi-tiered Help Desk?
• How Do You Promote A Positive Customer Experience Within Your Help Desk?
• What training do you provide on how to answer calls and communicate with customers?
• Do you look for a specific skills when hiring a Help Desk Analyst?
• What do you do with Customer Satisfaction Survey results?
• What is a ‘Traditional’ Help Desk in Today’s World?
• Do you log tickets and dispatch or do you do more?
• How do you get the Help Desk involved in upgrades and roll-outs?
• Is your Help Desk the SPOC for your organization?

For RSVP go to http://marchtitletownhdi.eventbrite.com

]]> http://titletownhdi.com/2011/03/10/titletown-hdi-march-local-chapter-meeting-2/feed/ 0 Titletown HDI February Chapter Meeting http://titletownhdi.com/2011/02/03/titletown-hdi-february-chapter-meeting/ http://titletownhdi.com/2011/02/03/titletown-hdi-february-chapter-meeting/#comments Thu, 03 Feb 2011 17:11:40 +0000 rwery http://titletownhdi.com/?p=461 Continue reading →]]> Topic: Fired to Hired in 23 Days

Presenter: Chuck Tomasi – ServiceNow.com
Meeting Time: February 18, 2011 2-4:30PM
Location: Schenck SC, 200 E. Washington Street, Appleton, WI 54911

Description:

For those that have been without work during this tough economic times or just want to find out some innovative ways of looking for a new job.

Join us Friday, February 18th as we welcome our own Chuck Tomasi, President of the Titletown Chapter of HDI.  He will share his presentation called “Fired to Hired in 23 Days” which outlines his job search during the recession last year. 

  • Preparing for the unexpected (or inevitable)
  • Building, maintaining, and leveraging your network
  • Creating and maintaining a strong résumé
  • Keeping your critical career management data safe
  • Navigating the exit interview
  • Staying positive 
     

This presentation is also being presented at the HDI Annual Conference in Las Vegas the end of March.  Check out the link below for details:

 HDI Conference – Chuck Tomasi’s Presentation

 About Chuck:

Chuck’s nearly 30 years of IT experience ranges from software developer to Global Service Desk Manager. Currently he is a Sr. Solutions Consultant for Service-now.com. He is also the author of three books, hosts several podcasts, President of the Titletown HDI chapter in Appleton Wisconsin, and founded/hosts the Fox Cities Managers social group.

For RSVP go to http://titletownhdifebruarymeeting.eventbrite.com

]]> http://titletownhdi.com/2011/02/03/titletown-hdi-february-chapter-meeting/feed/ 0 Titletown HDI January Chapter Meeting http://titletownhdi.com/2011/01/04/titletown-hdi-january-chapter-meeting/ http://titletownhdi.com/2011/01/04/titletown-hdi-january-chapter-meeting/#comments Tue, 04 Jan 2011 15:08:47 +0000 rwery http://titletownhdi.com/?p=442 Continue reading →]]> Topic: Turning Strategy Into Action
Presenter: Tony Wickham – Praxilient
Meeting Time: January 21, 2011 2-4:30PM
Location: MLT Training, 2323 E. Capital Drive (across from Guardian Insurance)

Description:
Sometimes working for an IT support team can make you feel like you don’t have any impact or even understand your part in your organization’s strategy. Join us Friday January 21 as we welcome Tony Wickham to help you understand this nebulous topic better.

* Find out how to develop a “line of sight” between your organization’s strategy and your team’s goals.
* Understand your part in the big picture and the value you add to your organization.
* Learn to find opportunities to increase your value and help your organization reach it’s strategy.

About Tony:
Tony’s experience and capabilities covers strategy development, organization effectiveness, team effectiveness, change management, business process design, performance-based learning solutions, and leadership development and coaching.

For RSVP go to www.titletownhdi.com/events

]]> http://titletownhdi.com/2011/01/04/titletown-hdi-january-chapter-meeting/feed/ 0 Titletown HDI Member Appreciation Dinner Announcement http://titletownhdi.com/2010/12/02/titletown-hdi-member-appreciation-dinner-announcement/ http://titletownhdi.com/2010/12/02/titletown-hdi-member-appreciation-dinner-announcement/#comments Thu, 02 Dec 2010 17:41:17 +0000 rwery http://titletownhdi.com/?p=435 WE APPRECIATE OUR MEMBERS AND “POTENTIAL” MEMBERS

Saturday, December 18th

6:00 – 8:30 PM

See our events page for details and RSVP Link

]]> http://titletownhdi.com/2010/12/02/titletown-hdi-member-appreciation-dinner-announcement/feed/ 0 Watch for the November Newsletter coming this Friday, December 3rd!!! http://titletownhdi.com/2010/12/02/watch-for-the-november-newsletter-coming-this-friday-december-3rd/ http://titletownhdi.com/2010/12/02/watch-for-the-november-newsletter-coming-this-friday-december-3rd/#comments Thu, 02 Dec 2010 16:32:43 +0000 rwery http://titletownhdi.com/?p=427 http://titletownhdi.com/2010/12/02/watch-for-the-november-newsletter-coming-this-friday-december-3rd/feed/ 0