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Author Archives: Chuck Tomasi
TechNet Windows 7 Deployment FireStarter
Are you involved with deploying Windows 7 to your organization? Not only can you join us for our local panel on the 22nd, but I just found out that Microsoft is offering a free 1/2 day session November 12th at … Continue reading
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Analyst of the Year Award Nominations
HDI is now accepting nominations for Analyst of the Year Awards. This is great way to recognize the hard working service desk and desktop support analysts on your team or at your organization. Here’s the process in a nutshell: You … Continue reading
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September Meeting Wrap Up
Thanks to everyone who came out for the September meeting. We had a great time. Congratulations to Stu Jackson, winner of the bronze membership and the two Packers tickets. A double win for Stu! The great thing is – everyone … Continue reading
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Hard at work
Just a quick summer update… The chapter officers are hard at work updating many of the documents that make this chapter run. Over the past few years these documents have become outdated or even lost. With new web sharing sites … Continue reading
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HDI LCO Summit
In early June, our chapter President, Chuck Tomasi, attended the annual HDI Local Chapter Officers (LCO) summit in Colorado Springs, CO. The three day session was targeted at how the officers can improve the value to their members and grow … Continue reading
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Knowledge ’10 Wrap Up
Last week I attended Knowledge ’10, a user conference for Service-Now.com, in San Diego California. Unlike the HDI National Conference, Knowledge is focused on one product, one vendor. Service-now.com is a web based SaaS (software as a service) IT service … Continue reading
Post HDI Conference Wrap-Up
In March 2010, I attended and spoke at my first HDI National Conference in Orlando, FL. What a thrill and an honor. I want to thank all the wonderful people who made me feel so at home. I had several … Continue reading
Opportunity: VP of Memberships Position Available
It is with great sadness that we say goodbye to Leah Lempesis as our VP of Memberships. Leah has landed a new job and wishes to focus exclusively on that. We wish her all the best and hope she can … Continue reading
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February Meeting: Providing Excellent Service in Difficult Economic Times
If you’re trying to find ways to make it through these difficult economic times and still provide great support or just looking to find innovative ways to make the best of a tough situation, you’ll want to join us for … Continue reading
Radical Concept?
Wednesday morning I was listening to NPR and they mentioned a company (Zappos.com) who, they claim, did something radical for their Help Desk. The radical concept was that they did away with call scripts for their call agents and told … Continue reading
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