Titletown HDI

Background

Founded in 1989, HDI is the world’s largest membership, training, and certification association for technical support professionals.  HDI curriculum addresses the needs of technical support professionals throughout their careers and the various maturity levels of their support operations.  Also known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network.

HDI serves approximately 50,000 community members and supports 68 local chapters worldwide.

HDI Promotes active participation of its members through…

• Dynamic collaborations via HDI Local Chapters – providing members with the opportunity to meet in a local group setting to network and share ideas with other professionals in similar roles and industries
• Informative and thought-provoking industry reports, publications, and benchmarking tools – keeping you abreast of the latest industry trends and practices
• Internationally-recognized, standards-based training and certification programs – available in instructor-led and online settings
• Discounted attendance to HDI’s Annual Conference and Expo – bringing together renowned industry leaders to facilitate learning and participation at the world’s largest gathering of IT service and support professionals

Local Chapter

Titletown Chapter of HDI formed in 1998 by several Fox Valley and Green Bay area organizations. Our membership is composed of Help Desk staff, consultants, technicians, managers, and vendors. We introduce prominent speakers to help and assist with keeping the HDI members up to date as well as give inspiration and insight to keep members motivated.

Our mission is to promote IT Service Desk excellence in Northeast and Central Wisconsin.

Our vision is to be recognized as the primary resource for building and developing IT service desk best practices & collaboration.