About HDI

HDI was founded in 1989 by Ron Muns and is the world’s largest membership association for IT service and technical support professionals. HDI was founded on the premise of meeting the professional needs of the support industry worldwide by working with the industry to create standards that are recognized worldwide, establishing training and certification programs, and providing access to valuable industry resources. HDI provides targeted information about technologies, tools, and trends of the help desk and service support industry.

HDI delivers training, certification, conferences, publications, support for vendor initiatives, and works closely with the members via its 60 local chapters and partners located throughout the world.  Worldwide membership currently exceeds 6,000.

Here is a video describing their membership model:

HDI supports and enhances the technical support industry by offering strategic vision through the Strategic Advisory Board, Desktop Support Advisory Board, and reaching the members at large through the Member Advisory Board.  Representatives of the technical support industry, representing large, medium and small desks;  practitioners, consultants, vendors and media specialists sit on these boards and offer their wisdom, knowledge, expertise and understanding to making HDI better for all members.

HDI does not provide outsourcing or other vendor products and services, but prefers to stay member-focused and vendor-neutral in order to facilitate open, independent member networking and information sharing.

ABOUT OUR CHAPTER | Titletown Chapter of HDI was formed in 1998 by several Fox Valley and Green Bay area organizations. Our membership is composed of Help Desk staff, consultants, technicians, managers, and vendors. We introduce prominent speakers to help and assist with keeping the HDI members up to date as well as give inspiration and insight to keep members motivated.

Our mission is to promote IT Service Desk excellence in Northeast and Central Wisconsin.

Our vision is to be recognized as the primary resource for building and developing IT service desk best practices & collaboration.

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