ITIL Rock Star Brian Johnson talks SERVICE…
Special Guest Speaker: Brian Johnson
Date: October 13, 2014
ca technologies Sponsored Happy Hour: 4:00 – 5:00 pm
Presentation: 5:00 – 6:30 pm
Location: Beefeaters, Appleton, West room
RSVP to: email@example.com
You are invited to hear Brian Johnson, Senior Principal Services Architect for CA Technologies, founder of itSMF and published author next month!
Brian was part of the UK government team that created the ITIL® approach. Working for the Central Computer and Telecommunications Agency (now part of the Cabinet Office), Brian authored many of the first ITIL® books (Capacity, Financial, Availability and Quality Management among them). He also designed and authored much of the ITIL® business perspective series and version two of ITIL®. He founded the ITIL® user group itSMF, and is an Honorary Life Vice President.
His version one book, Software Lifecycle Support, written with software testing guru Richard Warden, covers the roles of IT operations and development in designing IT services, one of the central tenets of the version three ITIL® books. The lifecycle approach he designed in v1 is now the recommended approach for users of ITIL®. His ITIL® v3 book, Information Lifecycle Support, was published in December 2010.
Brian is an internationally known speaker, well versed in program and project management, structured systems analysis and design, organizational change, knowledge management and, of course, ITIL®. His most recent book is Everything you want to know about Organisational Change.
About Your Presenter:
Brian Johnson joined CA Services in 2004 after holding roles as the Director of Product Development at Pink Elephant, one of the world’s leading ITIL® organizations dedicated to ITIL® best practices, and a senior civil servant position as a Board Member of the Office of Government Commerce (OGC), where he designed and led Key Strategy 3 (Strategic Knowledge Management) for the UK government.
At OGC, Brian was also Director of Knowledge Management, responsible for overall management of its Marketing, Service Desk, Web and ePresence teams. Brian led a major project at OGC that created the first government service desk based on customer needs. It remains the OGC flagship project in that domain. Other senior civil service positions that Brian held include management positions in Operational Services, Senior Systems Design and Capacity Management.