Join us May 19 for our Titletown HDI Meeting!

Practitioners Guide to Surviving the IT Transformation

Special Guest Speaker:  Rich Ackerman

Date:  May 19, 2014Rich Ackerman_Biolores

Aptris Sponsored Happy Hour: 3:30 – 4:30

Presentation: 4:30 – 6 pm

Location: Beefeaters, Appleton, West room

RSVP to: info@titletownhdi.com

About the Presentation:

If you just “come to work,” you might end up looking for another job; but if you turn up with creativity and business innovation, you’ll be a rock star in your career and with your company. Rich’s presentation, one of the “Hits” of the 2014 HDI Global Conference will explore what “understanding the business” really means. You’ll learn how to think like the CEO, understand and think business value, and translate service management metrics into business value for executives. No textbook theories here – just real world insights and guidance that will help you advance your career and enhance your life!

Join your peers in hearing how Rich Ackerman, Senior Advisor with Aptris, advises clients to use this strategy to:

  • Learn to think like the CEO
  • Understand and think business value
  • Learn how to translate service management metrics into business value for executives

About Your Presenter:

Rich Ackerman has over 35 years of executive leadership experience in customer service management. At Aptris, he currently advises C-level executives and IT Service Management practitioners on best business practices, ITSM value and IT innovation. He’s been involved with HDI for over 7 years and is currently Chapter Advisor for Chicagoland HDI, and has  held a number of officer positions there. He was one of three judges for HDI Analyst of the Year at the 2014 HDI National conference. Rich is involved in give back to the community with the Illinois Food Bank and  Conquer Cancer Foundation. He will be getting married in the fall, and spends his free time with his 4 kids and 4 grandkids, his  music and photography.

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