Practitioners Guide to Surviving the IT Transformation
Special Guest Speaker: Rich Ackerman
Aptris Sponsored Happy Hour: 3:30 – 4:30
Presentation: 4:30 – 6 pm
Location: Beefeaters, Appleton, West room
RSVP to: email@example.com
About the Presentation:
If you just “come to work,” you might end up looking for another job; but if you turn up with creativity and business innovation, you’ll be a rock star in your career and with your company. Rich’s presentation, one of the “Hits” of the 2014 HDI Global Conference will explore what “understanding the business” really means. You’ll learn how to think like the CEO, understand and think business value, and translate service management metrics into business value for executives. No textbook theories here – just real world insights and guidance that will help you advance your career and enhance your life!
- Learn to think like the CEO
- Understand and think business value
- Learn how to translate service management metrics into business value for executives
About Your Presenter:
Rich Ackerman has over 35 years of executive leadership experience in customer service management. At Aptris, he currently advises C-level executives and IT Service Management practitioners on best business practices, ITSM value and IT innovation. He’s been involved with HDI for over 7 years and is currently Chapter Advisor for Chicagoland HDI, and has held a number of officer positions there. He was one of three judges for HDI Analyst of the Year at the 2014 HDI National conference. Rich is involved in give back to the community with the Illinois Food Bank and Conquer Cancer Foundation. He will be getting married in the fall, and spends his free time with his 4 kids and 4 grandkids, his music and photography.