Join Us April 7 for our Titletown HDI Meeting

Shift Left Support Strategies Put into Practice at Thrivent Financial

Date: April 7, 2014

  • Tek Systems Sponsored Happy Hour: 3:30 – 4:30
  • Presentation: 4:30 – 6 pm
  • Location: Beefeaters, Appleton, West room
  • RSVP to: info@titletownhdi.com

About the Presentation:

Shift left support is not new, but each implementation has its own flavor. Organizations are focused on increasing value for their customers by bringing support closer to them and utilizing the incident and problem processes to eliminate errors from the infrastructure.  While doing this, there also needs to be a focus on recruiting new talent for the IT organization.

Join your peers in hearing how Thrivent Financial uses shift left support strategy to:

  • Bring in more complex support opportunities
  • Groom entry level with those more complex situations
  • Develop individuals into roles that matched their focus
  • Properly address succession planning
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