Metrics and Value: The Keys to ITSM Success

Our First Event in 2014: We rang in the New Year by bringing members their most requested topic: metrics of IT service management.

Metrics and Value: The Keys to ITSM Success

Monday, January 20, 2014

  • SRC/Cherwell Sponsored Happy Hour: 3:30 – 4:30
  • Presentation: 4:30 – 6 pm
  • Location: Beefeaters, Appleton, West room
  • RSVP to: info@titletownhdi.com

About the Presentation:

Managing the perception of value of the IT to the business is a difficult proposition to understand, let alone achieve. Metrics are key to achieving this difficult and challenging proposition. Michelle Jaramillo, ITSM Product Analyst from Cherwell Software will explain how managing metrics for maturity can go hand in hand with demonstrating innovation and value.

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