Stop Asking Questions, It’s a Disaster!
When: Monday, October 14, 2013
Time: 4:00 PM to 6:00 PM
Location: The Marq, 3177 French Road, De Pere, WI
Your users have been conditioned to look to the service desk for updates on current issues; the same is probably true of the IT department. Everyone looks to the service desk when a major system goes down or when maintenance is being performed. So when disaster strikes and business continuity plans kicks in, why wouldn’t the service desk continue to serve as that single point of contact?
Paul Strei will discuss the role of the service desk in disaster recovery, particularly when it comes to communications. While management obviously hopes for the best, disaster recovery and business continuity teams plan for the worst. In those plans, the service desk is the rock, sending clear, concise, and consistent messages to everyone in the organization. So when a disaster strikes, don’t stop to ask questions! Just let the service desk do its job.