Friday, May 21st, 2010 – 2:00 – 4:00 PM
Topics of discussion for May’s Titletown HDI Chapter Meeting
Open discussions for the meeting include:
- Training for help desk employees
- Knowledgebase solutions
- Change Management
- Problem Management
- KPI’s (overview)
- Service Desk Software packages
- First Call Resolution (FSR’s) measurement
Please RSVP @ http://titletownhdimaylcm.eventbrite.com
Physically being held at both Schenck (Appleton & Green Bay locations)
Virtual connection information:
Please join my meeting.
https://www1.gotomeeting.com/join/354895065
Join the conference call:
Dial 714-551-0020
Access Code: 354-895-065
Meeting ID: 354-895-065

