Friday, May 21st, 2010 – 2:00 – 4:00 PM

Topics of discussion for May’s Titletown HDI Chapter Meeting
Open discussions for the meeting include:

- Training for help desk employees
- Knowledgebase solutions
- Change Management
- Problem Management
- KPI’s (overview)
- Service Desk Software packages
- First Call Resolution (FSR’s) measurement

Please RSVP @ http://titletownhdimaylcm.eventbrite.com

Physically being held at both Schenck (Appleton & Green Bay locations)

Virtual connection information:

Please join my meeting.

https://www1.gotomeeting.com/join/354895065

 Join the conference call:

 Dial 714-551-0020

Access Code: 354-895-065

Meeting ID: 354-895-065